Terms and conditions
Customers can place orders on the order page on the website. You must complete the entire order in order to receive purchased goods. You have 14 working days to exchange or return your order (please see conditions: Exchange & Return). After this period the purchase is established and you remain the owner of the purchased item(s).
Payments can be made in the following ways:
- Credit Card
Shipping and Delivery
Clothing and accessories are shipped within Europe with DHL once payment is received. We aim to ship within 2 business days.
Within the Netherlands, all orders are sent for only EUR 4.95. Shipping is free for orders over € 50,-.
Within Europe, we ship with DHL (EUR 9.95). Orders over € 50,- are shipped free of charge.
If you order from outside Europe please inquire about shipping options and costs.
Claesen's is not liable for loss or damage by the carrier.
Claesen's takes great care to properly dispatch orders. Our delivery times are an estimate and can vary.
Claesen's are not liable for any additional shipping charges that result from incorrect information submitted by the customer.
Exchanges and returns
You must meet the following conditions:
- You can only exchange and return items purchased from Claesens.com.
- The item must be undamaged, unworn, with attached article ticket and be sent back in solid and protective postal packaging.
- Please fill in the return or exchange voucher at the bottom of the invoice and send it with the item.
- The cost and risk of the return shipment is at the buyer's expense.
- If your order has been delivered to you, you have 14 days to exchange the item(s) or return them. After this period, the sale can not be returned and becomes final.
- If you want to exchange an item, Claesens.com will be responsible for the shipping of the exchange.
- Upon return/exchange the amount to be received will (excl. Shipping) be transferred to the customer within 30 days.
- In case of complaints or damage (during transport), you must first contact us by e-mail at: email@example.com
- Unstamped / short stamped packages will not be accepted by Claesens.com.
Warranty and liability
1. Claesens.com guarantees that the delivered goods meet the usual requirements and standards and are free from any defects.
2. The guarantee mentioned under point 1 of Warranty and Liability shall apply for a maximum period of one month after delivery.
3. Claesens.com provides you a receipt as proof regarding the warranty.
4. If the delivered goods do not meet these guarantees, Claesens.com shall, within the stated and required time after receipt thereof, or, if return is not reasonably possible, following notification of the defect by you, by choice of Claesens.com replace or arrange for repair. Please send goods to be replaced as soon as possible.
5. This guarantee (point 4) does not apply if the defect is caused due to improper or inappropriate use or when, without written permission from Claesens.com, you or others have made changes to the item or have used for purposes for which the item is not intended.
6. If the delivered item does not correspond to what was agreed and this non-conformity is a defect in the sense of the regulation of the product, then Claesens.com is not liable for the resulting damages.
7. These terms and conditions concerning warranty do not prejudice your warranty claims under the law, all subject to it in these terms and conditions in the agreement, including the nature and quality of which is sold to you and delivered.
8. When the producer of a defective item is liable for consequential damage, liability Claesens.com is limited to the repair or replacement of the product or to refund the purchase price.
9. Notwithstanding the above Claesens.com is not liable if the damage is due to intent and / or gross negligence and / or culpable actions, or your improper or inappropriate use.
10. The limitations of liability for direct damage contained in these conditions do not apply if the damage is due to intent or gross negligence of Claesens.com or its subordinates.
Privacy and copyright
Your personal data is included in Claesens.com customer file. Your details will be used for the assessment, availability and performance of supply and to manage the resulting customer relationship, which includes the targeted implementation of marketing by Claesens.com and/or our carefully selected third parties, recovery of charges, and Fraud compliance with legal obligations. Apart from the aforementioned, Claesens do not provide data to third parties. If you no longer wish to receive commercial offers, you can confirm this by email to us.
Nieuwe Gracht 78
2011 NJ Haarlem